WORST WORST SERVICE AT TELKOM VAAL MALL

I HAD THE WORST CUSTOMER SERVICE AT TELKOM VAAL MALL....I WENT THERE TO DO A SIMSWAP ,AND LITERALLY ONLY AFTER MY TICKET NUMBER WAS CALLED WAS I TOLD THAT THE SIMSWAP MACHINE OR WHATEVER THEY USE ISNT WORKING....MIND YOU THIS WAS AFTER 30+MIN OF WAITING IN A QUE ,MY THING IS WHEN YOU TAKE A TICKET AT THE DOOR ITS ALREADY SPECIFIC AS TO WHAT SERVICE I NEED....SO I DONT UNDERSTAND WHY NON OF THE CONSULTANTS OR AGENT TOLD US BEFORE HAND THAT WE SHOULD BE AWARE THAT NO SIMSWAP CAN BE DONE THAT DAY DUE TO SYSTEM ERRORS....ALREADY TELKOM USERS CANNOT DO A SIMSWAP ANYWHERE ELSE BUT THE TELKOM STORE....AND THE AGENTS COULDNT CARE LESS COZ THEY WHERE JUST LIKE THE SYSTEM IS NOT WORKING NEXT CUSTOMER PLEASE....I CANT DO ANY BANK TRANSACTIONS BECAUSE THAT NUMBER IS MY PRIMARY NUMBER.....NOW I HAVE TO GO CHANGE MY NUMBERS ON EVERYTHING....WOW TELKOM...