WORST TURNAROUND TIME

Telkom has the slowest turnaround time for allocating payments!!!! Contacting their service department is a nightmare, just dealing with them is frustrating!!!!

My account information was initially captured incorrectly, wrong account number, wrong bank, and debit orders were not collected promptly. As a result, my account was handed to Nu Debt Management, but everything has been delayed. I made an arrangement, and they debited R2000 from my account at the end of February. When I called Telkom, they informed me that I had an outstanding amount of R1986. Again Nu Debt contacted me, and proceeded to debit my account with that amount. I proceeded to pay ahead of the month, and paid R760 to avoid being behind. However, NONE of these amounts are reflecting on my statement, but I’ve paid closed to R5000 for a service that was disconnected. When I call the centre (which took the WHOLE day because the line was busy), they cannot see a single one of the payments. I am basically stuck and soooo frustrated because I am without a service that I am constantly paying above the agreed amount for!!! I've been without wifi simply because it takes to long to allocate payments, and no one can help me...!!!! Telkom is just not recommendable at this point!!!!!!!!!!!!!!