worst turn around time

<p>i app**** for a contract upgrade on 2/08/2016 and every time i follow up on the upgrade im told the case has been assigned to someone at the back office and they will get back to me once they are done its been more thar 14days now no feedback or case update. im on sim only contract decided to upgrade to a handset package</p> <p>i see nothing to complicated to determine wether a person qualifies or not for the upgrade. i need this matter concluded asap</p>