Worst thing you ever will do, open a Telkom contract.

I have contacted Telkom regarding the contract that I had opened, the total for the Contract should be around R960. I was over charged by R310 in April and R490 in May. According to Telkom my wife has bought bundles using her spend limit which is set at R1. For the month of June it picks up she has used over 69 bundles. I know that she is not using her spend limit but using her Banking app to buy bundles. It upsets me even more when the call center agents have no idea how the contract works, how actually anything works. They basically know how to read your statement back to you. Such a big company and they do not know how to up s**** their employees? I want a refund as Telkom can not prove to me who is buying these bundles, I can prove to them that my wife is using her banking app to buy bundles. The reason why they give you free Telkom-Telkom minutes is so that you can use all It contacting them.