Worst Telkom experience with no feedback what soever!

I have been without Internet service since the 5th of January because the Copper cables were ****** and after I struggled to get feedback from Telkom for about a week I was informed that I will have to seek an alternative solution with their sales team since they are not going to replace the cable. After I have done a migration to their Smart wireless broadband which was done on the 13th of January, to this day (30 January) I have not received any feedback from Telkom on the delivery of my device. I have to take time to contact them every few days and still they are unable to give me constructive feedback. Every time they tell me that someone will give me feedback within 24hrs which does not happen! Today they are not able to assist as their systems are down and again someone will contact me within 24hrs which I am assuming will also not happen since this was promised numerous times already. Even after all of this they still expect me to pay for the internet service for January which was so to say non existent, only after I receive my new device and it is activated will I be able to put in a dispute so that I can receive credit! This is truly the worst and frustrating experience and I would definitely not recommend Telkom to anyone!