Worst telecoms service provider in SA

I received a FLLA device from Telkom on 8 Aug and phoned immediately to activate the sim. After several attempts and eventually holding for 26 minutes I got through and was told it would take 24 hrs to activate. It is Tuesday, 13 Aug, and the device still doesn't work. Telkom has escalated the matter twice and due to the order staying open, can't tell me how long it will take for the sim to be active. I can't cancel the device because they are constantly offline. I will never apply for any telkom device again, EVER.