KB
KATHIJA B

1 reviews | Active since Jun 2013

15 Feb 2018, 19:16

Worst telecommunications and services

Due to me having numerous issues with my Telkom lines I opted last year in September to take the 599.deal for 2 lines which amounts to 1200 month. The advertising was brilliant and I thought I got the deal of the lifetime. My nightmare stated in October with intermittent power disruptions and at my other property did not have any service. In December I got a complete shock when my bill was 5500.i emailed the dispute department. I emailed the services department. I was constantly called from December by a Telkom consultant that they will resolve the faults and further to that will adjust my Telkom bill. Today my line was disconnected for non payment and the ironic part the Telkom technician contacted me via my cell after 3 months to say he only received the job card today. I urge the public if u require WiFi services for work or study purposes look into other options as I cannot explain my frustration and inability to work or my kids to study during these times. These deals that are being advertised by Telkom is a **** the router is of such a poor quality. The technician are from openserve will contact u and even come to your home then they will claim there is a problem at the exchange and that will be the last u see of them. I am currently billed for 4 lines.

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Replies (2)
Telkom
Telkom's reply16 Mar 2018, 11:20
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards
Yazied
Telkom Social Media Team

Best regards,

KB
KATHIJA B's update16 Mar 2018, 21:02
Reviewer Update
Hi Yazied it is sad that consumer has to go these lengths to get any form of communication and feedback. Imagine if you had competent people assisting and resolving issues at your company level. Trust me I have sent numerous emails to all your departments before and after posting this on hello Peter and I got a single response that it would be attended to. But till today my bill has not been adjusted. Your consultant advised me to pay4500 last month for my line to be reconnected and they will look into my dispute. To my horror I received an sms to pay a further 1900. For your kind information this is the departments I had to deal with. Technical, fulfilment, cancellations. 3 different consultants and Disputes and till today I have poor service. Huge bills.I just see it as a further delay. It would be something for once to get a positive response from Telkom than just keep informing the consumer the matter is escalated.