1 reviews | Active since May 2015
Worst Telecommunication Company EVER!
To cut a long story short, I have made 9 phone calls to Telkom Fault line, no-one called me back after they said they would. I have escalated my case 5 times including on the Telkom Website with no response.<br> When I call in I am on hold waiting for an agent for a minimum of 20-30 minutes and have been on some of the calls for well over an hour. I have been waiting for a Telkom technician to repair whatever fault there is on my line since the 21st April, it is now day 17 and have just been told that my case has been escalated again, for the 6th time and that someone will only be able to look at it tomorrow, day 18 and was then CUT-OFF!!!!!<br> there was nothing wrong with my telephone 18 days ago!!!!!<br> You are just a number when part of a big organization, not to worry Telkom, carry on, Neotel sounds like they want my business!
We do apologise for the experience.
Be assured that our team will investigate the technical issue you experiencing, and feedback to you the soonest.
Your social media ref: SM109253.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team.
We do apologise for the experience.
Be assured that our team will investigate the technical issue you experiencing, and feedback to you the soonest.
Your social media ref: SM109253.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team.
