Worst telecom service provider | Telkom

Contacted Telkom on the 3rd Sep 2018 to request a line move. Requested this take place on the 1st Oct 2018 (date of occupation). The automatic response says a consultant would be in contact within 48 hours. No contact was made. I called Telkom and was told the system was offline and I need to call back. I called back on the 10th Sep 2018 to follow up - was told the system was still offline. I then logged another online request in hopes a consultant would call. No contact. I called Telkom on the 13th Sep 2018 and they confirmed a technician would move the line on the 1st Oct 2018. I later received another call to confirm this information. On the 19th Sep 2018, a technician called to say that he was at the new address to move the line. I explained that the date was confirmed for the 1st October when I get occupation. He said he would make a note. I called Telkom on the 1st Oct 2018 to confirm a time for the technician to ensure someone would be available for the line move and was told that there was no line move scheduled as the technician came through on the 19th Sep and the customer was no ready. I explained the situation to the lady on the call and expressed my unhappiness about the issue. I requested this be escalated and that the recordings of my calls be pulled. I was told this was escalated and I would receive a call that day to provide feedback. I received no call. A technician arrived on the 2nd Oct 2018 with no notice. The technician stated the line was faulty and he would log a call. A different department would have to come through to fix it. After no hearing anything from Telkom, I called the fault department today to be told no fault has been logged and my previous line is still active - therefore the line has not been moved! I requested to speak to management and was told I needed to contact the service department. I was transferred through to the main menu and followed the prompts. After 20 minutes, the call was answered and I was told the system is offline and I need to call back in 2 hours. I again requested to speak to management and was told they are unavailable. This is disgusting service!!!!!! I have been a long standing customer with Telkom but am now looking for any other option!!!