LA
Lindsay A

1 reviews | Active since Jun 2016

03 Jun 2016, 09:43

Worst TeleCom Service Ever!!

<p>I have logged a fault on 24th of May 2016 (496CWZ240516) and on the 27th of May 2016 (388CWK270516). It is today the 3rd of June 2016 and these faults haven't been attended to yet. I have been calling the call centre everyday since the 24th of May to follow up and these faults were escalated as well. I was told that a technician was assigned to us more then a week ago and we're still waiting. i even got hold of the Telkom Technician's office in Paarl but my direct complaint did not even helped either. Our business runs on telesales and due to this inconveniece, we're loosing business! We're prompt paying customers! We do not deserve such bad service!</p> <p>PLEASE SEND OUT A TECHNICIAN ASAP!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply04 Jun 2016, 13:37
Official

Hi PaulStraz

Thank you for making contact with us.

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards
Luleka
Telkom Social Media Team