Worst telco in the world

I reported an ADSL fault 6 July, since then I have contacted the call centre daily. Continued promises of escalating and will give me feedback. Not a single response or feedback from anybody at Telkom. Technician was on site, said he couldn't fix and would handover to somebody else. Worst of all if that it is impossible to contact a single senior manager in Telkom. Senior management is clearly hiding and too embarrassed to even take a call from a customer. I wish we had an alternative.