Worst service/security risk/Unreliable deviceS - All trust lost !!!

The Samsung A32 was returned on day 2 of a new 24 month contract due to a unresponsive touch screen.

Now i have exactly the same problem on the Samsung A12 new 24 month contract despite a software upgrade, eventually received in feb 2022 after 3 months since my contract was approved dec 2021 by Juan.i popped into their shop 2 more times and spoke with juan who failed to communicate to me 3 times in total that they has still not received a blue device as requested. When i saw him leaving the store upon collection he still failed to understand what he did wrong and left the shop while i entered to finalise my contract and collect the device from laverne the branch manager whom i had to email for help. Laverne asked that i only bring my ID upon collection. Then shock horror she realised that Juan had failed to scan all my FICA documents and also couldn't find the hard copies.

What kind of circus are they running here

Telkom has also neglected to contact me regarding my sub zero review sent on their request over 2 weeks ago.

Telkom Table Bay Mall Blouberg Milnerton