Worst services provider

I have logged a call with Telkom on the 29th of November 2017 for our adsl & landline which were down. The reference and escalation numbers issued are 258cwz391117 (escalation no: ********** ) & 325cwk291127 (escalation no: ********** ). To date I have heard different stories from different agents at the call centre and I have been calling every day for an update. When I called in today I heard that there has not been a technician assigned to attend to the matter and I have paid these people for two months for service which they have not rendered. I am livid to think that I must pay the account as well as fork out money for data; when the reason for the adsl was so that we could save on buying data.