Worst services ever experience

<p>I really had the worst service experience ever and the sad and unhappy part about this is that my query/fault logged is still not resolved.</p> <p> </p> <p>The fault was logged with Telkom on the 29th of Nov 2016 – Ref number 336CRZ291116 on my landline number and I advised them that my land line is not working. I can’t make or receive calls it is just dead.</p> <p> </p> <p>When received confirmation on the same day 29th of Nov 2016 via SMS stating that it will be resolved in the next 5 working days,…. 5 days come and went,…</p> <p> </p> <p>In Dec 2016 we received another SMS stating that they will still come to fix it and that it is in the queue to be resolved. 2016 has passed and we are in 2017.</p> <p> </p> <p>I called in the beginning of Jan 2017 and advised them that we have been more than patient to have this resolved and they even agree.</p> <p> </p> <p>I was told that the call/log/fault is with Mr Baytel (Not sure if this is correct spelling of the name surname) and that it will be escalated to the manager and it would be fixed in 48 hours that was 10-11 Jan 2017 gone again.</p> <p> </p> <p>I phone yesterday again 12 Jan 2016 and asking to speak to a Manager or Senior Manager, I was placed on hold for more than 20 minutes. I finally spoke to a gentleman with the name Mr Hostan or Tostan (Not sure if this is correct spelling of the name surname) and he told me his is a manager.</p> <p> </p> <p>I asked him to check and get this sorted out ASAP. He committed to called back in 15 min from the time we spoke.</p> <p> </p> <p>Well to my horror and with greater disappointment I’m still waiting for a call.</p> <p> </p> <p>I really am fed up and I want this to be resolved ASAP.</p>