Worst services ever

I have requested for my contact to be cancelled 5 times already and still nothing. The contact expired in the month of July of which was after 24 months. I sent an email to ********** on the 05 July 2017 then i followed up on the 16 August 2017 spoke to Jade ********** and then again Kumalo ********** this evening I phoned in again 23 August 2017 still they advised me that my contact in not cancelled, I ask to speak to a manager and they advised the manager is busy with an escalation but she will phone me back. still waiting for the phone call......Bad services ever, the worst mistake i did was to move to telkom mobile