Worst Service. Worst Agent

The worst experience ever. I took out a contract online for the uncapped WIFI adsI promo they were running at R899x24. Courier delivered the sim card and router to my home and had to wait almost 7 days for the sim card to be activated so I can use the service. Eventually after much calling and fighting the sim was activated and I was so ecstatic for the new LTE Connection but when trying the WIFI it was even way slower than my current ADSL(getting 4mbps and ADSL was 15mbps). So i decided to cancelled my service in the 7 days cooling off period. Even this was a mission coz the first consultant told me i need to contact the courier company and ask them to fetch the router. The second consultant was helpful and said that she will sort out everything I don't have to worry. Going through me email I find a telkom bill indicating that they debiting my account 30 September with R1800 for what? How can they send me a bill when I have not used the service and waiting for the couriers to come and collect the router. So I then try the chat service, this is what happened. This consultant is about to leave at 10pm, so she authenticates me then tells me there services are offline I need to go the app. So I request to email or escalate to someone senior but she cant cause she could assist. The best part is that she says that she is off the next day and that she is unsure of when she will work again. I would like someone to call me back that can assist me I would also like some feedback on the following : 1. Whys is there a bill when this service was cancelled in the cooling off period. 2. Why are managers so special that they cant be sent emails to help customers. They knock off at 6pm but the call center is open until 10pm. 3. The call logged to your IT Support team for the slow system response as I could not be assisted. 4.Why are systems more important than customers?

The Agents name was Roxanne, she is off tomorrow, her shift ended at 10 pm and she doesn't know when she will work again hahhah. This agent humiliated me and played with my intelligence, what she does not know is that I too run a call centre.

Telkom is the worst at helping customers. Its almost as they are doing you a favour and you not paying them for service.