Worst service today

I have never missed a payment with Telkom. I changed jobs, banks and debit order dates but I still paid manually the previous month. I called in, updated my details and asked the consultant, will you automatically collect the total owed on the 20th. She said said. Why did she not say il get suspended. Go back to the calls in December, consultant said the same thing. Now I cannot work because you cut my service after not advising me correctly not once but 3 different times over the last few months. You have not treated me fairly. I will not renew both contracts. The consultant spoke over me, didn't listen to me. I told her to listen to the calls she just continued repeating a scripted response. Nonkululeko Mkhize then stated that she cannot disclose her managers name. It's a whole secret. Is this a joke. You suspend me one day before the debit when I could have paid last week. Why inconvenience a client and then not care. Telkom is getting more miserable by the second.