HN
HENNIE N

1 reviews | Active since May 2015

03 Jun 2015, 14:49

WORST SERVICE TO LOYAL CUSTOMERS

After a 6 week strugge I finally got my new cell and modem Friday 29/05/15,and they did a SIM swap for me, and told me that it will take up to 24 hrs for me to be registered on the Network.It is now Wednesday 03/06/15 and I am still not on the network, my cell have been of no use to me since I got it.This problem needs to be sorted out immediately.Who is not doing their work properly !!!,by the Tyger Valley Telkom Store.This is not acceptable by any standards, yet again TELKOM did not deliver on promises made !!!.I was still planning on upgrading my ADSL to a 4MB line or higher, but now I am afraid that something that is working now might not work after the upgrade,or I will have to post it here again,just to get it [URL Removed] to think of it Telkom should actually upgrade my line for free, just because of the bad service, and trouble I had to go through driving up and down to Tyger Valley Centre,just to get to this point,and my cell is still of no use to me!You should really compensate your loyal customers in some or other way to make up for the poor service delivery, after they have been loyal to you for so many years.<br> PREV.***<br> Your reputation depends on it

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 18:18
Official
Hello 303 HUNTER,

Thank you for making contact with us.

We would like to assist you with your query, we have requested our service consultants to make contacts with you for further assistance.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team