Worst Service Telkom

As a first time customer I am highly disappointed in the level of service I have received, yes price wise you are the cheapest but unfortunately a process that was supposed to take 3-5 working days has now leading to 4 weeks. I made an online inquiry for a Samsung A6+ and was called on the 23rd of October, I accepted the sale and was debited the 25th of October. I have not received my phone or been called to be advised of the delay, I have made numerous calls to a call center that always has different stories to tell why my cellphone has not arrived.I have escalated this issue 3 times, yet no one has contacted me.Escalation reference: ********** , I am not happy at all as the next debit order is due in 15 days. And I have not received my phone, this is really out of hand,I have seen online complaints about Telkom but I am now understanding why there are so many complaints.