WORST SERVICE - TELKOM
<p>At the end of June 2016 we went to the Telkom shop in Retail park in Pretoria to cancel our residential line and our adsl with Telkom. That was Also because what Telkom sold me and promise me as a package was not what they bill me.(06/04/2016 at 12h54 Lindelwa) - also after which I also phoned again to make sure that the info Lindelwa gave me was correct - and have names and dates and times for that to) but also after I have been struggling to get anywhere with that query we decide to just cancel the whole package. Luckily I had a month to month with them.</p> <p>THEN the real struggle started. We went to the TELKOM shop because we want to prevent problems, there I spoke to Loutjie and told him we want to move our same number to Neotel . Then right there I phone Lindiwe at Neotel Menlyn and let Loutjie speak to Linidwe - to make sure all will be handled correctly and properly. </p> <p>We hand in our Id- the doc to cancel and got a reference (AL ********** ref no) - from there on the cutting of the line was postponed all the time till today. ( nearly 4 months) I have phoned till blue in the face - logged complaints on the website on our account - emailed the lady in Durban, Nadhira Khan - because se insist that I send her all the documents again - which I did - and after numerous follow ups from my side on email -she just ignore it all. Before her there were many other staff that just pass the buck.</p> <p>I phone to get the correct settlement amount -I paid that - BUT TELKOM keep on invoicing me - they gave me a credit on 1 August 2016 -( dispute with ref no. ********** 8 on your account no. ********** 59932 has been completed. A credit of R1022.69 will reflect on your next invoice. Regards, Telkom.) but surely AGAIN Sept I got another ***.39 .</p> <p>Today NEOTEL informed me that TELKOM won't give our port up - because our account is not paid - and they do not release any ports in that case. </p> <p>I mean - I have the doc that I asked to be cut end of June 2016 - and still SEPTEMBER 2016 and they expect me to pay and pay - loose our original number at NEOTEL that we wanted to transfer and pay and pay - for TELKOM’S incompetence. </p> <p>We already got the NEOTEL phone BUT can't receive calls - and would surely be paying there also ?</p> <p>TELKOM is the single worst company I have ever came across regarding service. They cost me time from work - money from phoning and phoning and extra paying invoices that is in their error. </p> <p>Some people just don't pay them - I could not do that because of my IT rating! I care about my name! – And they take advantage of that.</p> <p>Another guy, Hugo from TELKOM passing our workplace, gave me his card and promise me that TELKOM want to change this idea of bad service – and gave me this email : ********** , which of course I did email- but up to now - not received anything.</p> <p>I hope with this complaint that someone at TELKOM will wake up and help me - or that other people read this and be warned...thx</p>