1 reviews | Active since Aug 2016
<p>-n the 17-08-2016 I reported our telephone lin-e fault . I was givin a refrence number and was told a technician will be assigned to my fault . I waited paitently . On the 18-08-2016 i phond and was told tht a tecnician as been assigned at 7 am and will have it fixed today . </p> <p> </p> <p>After numeroius follow ups nothing has happend . At 14:30 a technician was at the complex gate he hooted and just drove off . I then went out to the treet and saw him on the street coner walked over to him where he was busy taking a power nap, I spoke to him and asked if he was there for my problem . He rep**** no he has two other units in the same complex . He took the my number and the problem number and said he he will phone telkom and asked that the fault be assigend to him as he is here . ... </p> <p> </p> <p>And gues what nothing was done after phoneing the call centre again explaining the problem i was told they will get hold og the tecnician and asked him to phone me and this nnever happen . they also said they cant tell me when he will come as they dont know how their work load is. </p> <p>I f they can sleep on the street coners and the load isnt that much as they dont even wait for someone to open the gate of the complex . </p> <p> </p> <p>I am running a business and loosing customers as well as money . they just dont worry . </p> <p> </p> <p>I have all conversations recored for refrence purposes . </p>
Hallow Charmaine
This response serves as confirmation that your query has been received.
Your reference number is AI***
Regards
Celiwe
Telko Social Team
Best regards,
Hallow Charmaine
This response serves as confirmation that your query has been received.
Your reference number is AI***
Regards
Celiwe
Telko Social Team
Best regards,
Not good enoough i need awnsers !!!!
Phoned this morning at 10:30 asked to speak t the technician supervisor he didnt took my call and i was told he will phone me back and i am still waiting .
I keep on phoning every hour and no help how many notes and emails needs to be send to the tecnician to get awnsers . phone him and get awnsers !!!
Not good enoough i need awnsers !!!!
Phoned this morning at 10:30 asked to speak t the technician supervisor he didnt took my call and i was told he will phone me back and i am still waiting .
I keep on phoning every hour and no help how many notes and emails needs to be send to the tecnician to get awnsers . phone him and get awnsers !!!
Day 2 without the problem getting resolved . Got to a point where a team leader aasited me only to tell me he will call me back and gues what he went home without solving my problem or giving me the feedback
Day 2 without the problem getting resolved . Got to a point where a team leader aasited me only to tell me he will call me back and gues what he went home without solving my problem or giving me the feedback
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