Worst service since the beginning of time

<p>Moved homes in November 2016. Technician came to install the lines, installed it incorrectly resulting in my router getting fried. For two months I paid and a new technician came to fix the line mid December. Refused to replace the router said I must claim from the call centre. Call centre said they cant help me I must get a new router from the store. The store kept telling me they didnt have stock of router. It is now 27 February and for 4 months service hasnt been restored, 2 month no use of adsl at all since no router. January and February intermittant use and constant down time. Telkom refusing to give me a refund for interrupted service, downtime and refusing replacement of router. Claiming my line has been used and someone has logged in with my details on the line. Cant tell me who since it isnt me. </p>