WORST SERVICE, RESPONSE, SOCIAL MEDIA FEEDBACK AND FALSE BILLING ********!!!

Two months ago due to unforeseen circumstances the premises within which our business operates and we rent was closed, such that we had to close up and relocate. at the new premises there is no telkom line. We therefore via multiple calls and visits to walk in center, we were told to cancel the line send a signed letter on a company letter head, must be sent to cancel the line and data service. and that should the line have a dead tone when a phone is connected - that confirms the line is dead. this was done and checked and the line has been dead for two months and none of the 100gb of promised data located. as such the assumption was that the line was dead. End o September we were messaged and billed invoices and debit order paid the amount of cR800 , think it was for the one month. BUT NOTE NO SERVICE WAS RECEIVED AT ALL DURING SEPTEMBER NOT DATA OR CALLS. Again this month a bill was sent. No i refuse to be cheated out of money for zero service so i refused to pay this. i then tried multiple calls, your walk in stores, emails and social. NOONE IN YOUR STORES OR VIA PHONE COULD HELP. your pathetic arrogant social media team keep replying with generic responses and asking for emailed cancellations forms, which i keep sending to 3 different emails, and have had zero responses. for the last weeks and a half of me direct messaging and literally BEGGING TO BE CALLED BACK. RI and LEBO both reply and ignore my call back requests, i have over 15 messages with ,my number pleading for a call back to explain what is up, as the line has been cancelled but billing is wrong, and to explain what the telephonic agents said. NOONE IS RESPONDING TO THAT REQUEST. Blatantly ignoring me. A simple call back to understand and explain. R800 is not a small amount of money to us (and im sure if your arrogant staff had to pay wthis for nothing they would kick up fuss too) and erroneous billing and the entire treatment is not in accordance with CPA or TCF. You guys have been the worst service providers and this feedback loop is **** and totally horrible. i will endeavour to ensure people know how useless and grossly unhelpful your business is, and given my corporate profile and the fact that i am in an industry were we provide client services you guys should be disgusted.