Worst service provider #Telkom

I would like an explanation on how my query has been resolved according to your system when in fact it is not resolved. I queried on my account which was closed in January and telkom is still billing me for a landline which i cancelled also in January. I spoke to consultant and he assured me that my bill will be resolved, you can listen to the recording if you like. This is unacceptable and i will victimized by telkom because i cancelled my account that was fully paid at the time and i served my 2 year contract with telkom.

Your urgent response is needed with this matter as my next step will be to contact my lawyer.