worst service provider of the year

Dear Telkom,

I write this with utter disappointment to the service I am receiving from you.

First things first, I app**** on the internet for a Telkom land line on the 15/07/2017. As you can guess … no one ever called me back I had to phone after you! This is super client service … you guys know that you are the monopoly and therefor don’t really care about new client??? (I am correct in saying this??)

I called your help line on 02/08/2017 and after holding on for a few HOURS someone eventually answered the phone with giggling in my ear, once again GREAT SERVICE DELIVERY GUYS!!!!!!!! , this person eventually told me that there is no record of my application that I submitted on line and she then assisted me in putting my application through. I was advised that I would receive an SMS stating when they will be coming to install. I received an SMS stating they will come and do the installation on 11/08/2017. I then took a day’s leave to make sure that I am home for when they came to “install “the new line. Well you can pretty much guess what happened ….. ONCE AGAIN NO ONE SHOWED UP AT MY HOUSE NOR DID ANYONE NOTIFY ME OF ANY PROBLEM????...... GREAT SERVICE DELIVERY AGAIN….. I decided to all the help line the afternoon of the 11th to ask what is happening. As I have been waiting for someone to come all day long… AGAIN HOLDING FOR NONE LESS THAN AN HOUR SOMEONE EVENTUALLY ANSWERED. The person was very abrupt and all she told me that they were at the exchange and could not do anything and therefor they left … HMMMMMMM should I not have been notified? Am I not the CLIENT … HAVE I NOT BEEN WAITING THE ENTIRE DAY????????????? I then insisted on answers and was swiftly transferred to another department, she could obviously not help me or she just didn’t want to ….. I’m of the opinion that she just had no interest in helping me. I then demanded I speak to the manager on duty and was told that he will not take my call and he would not be able to assist me???? WHAT KIND OF SERVICE PROVIDER ARE YOU???? THAT YOUR MANAGERS CANNOT DEAL WITH CLIENTS????? At this point I realised that I am obviously not going to get anywhere with this phone call and all it is doing is running up my phone account so I put the phone down. I then went into your shop at liberty midlands mall on 12/08/2017 to ask if they could assist me. There I was met with a grumpy lady that obviously did not want to be working on a Saturday….. She told us there is noting the can do we need to call the help line?????? ONCE AGAIN CLIENT SERVICE GUYS!!!!!!!!! AS YOU CAN GUESS AT THIS POINT I HAVE LOST TOTAL HOPE IN TELKOM!!!!!!!!!! Feeling that I have cooled down a bit I called the help line again on the 28/08/17 to find out what is happening ….. This time the person that helped us actually tried to assist with our issue however once again she can only tell us what you guys give her as a guide line….. Now this is what makes me very very angry.

AS PER YOUR TECHNICIANS THERE IS NO/DAMAGED LINE TO OUR HOUSE …. NOW THIS IS THE FUNNY THING. WE STAY IN A COMPLEX AND THE HOUSE IN FRONT OF US WITHIN THE COMPLEX HAVE A TELKOM LINE …… SO HOW IS THIS POSSIBLE?????? SECOND TO THIS I HAVE STOPPED ONE OF YOUR TECHNICIANS ON THE ROAD IN MY AREA AND TO THEIR KNOWLEDGE THERE IS AN LINE UP AND RUNNING.

SO I AM NO GENIUS BUT IF I PUT TWO AND TWO TOGETHER I CAN TELL YOU THAT SOMEONE IS OBVIOUSLY LYING AND NOT DOING THERE JOB….

I DEMAND TO BE CALLED BY A MANAGER AS I AM TIRED OF DEALING WITH PEOPLE WHO ARE CONCOMITANT AND CANNOT HANDLE CUSTOMER COMPLAINTS IF THIS IS NOT DONE I WILL BE CONTACTING THE OMBUDSMAN .

To everyone wanting to get any Telkom product please stay FAR FAR AWAY as they have no level of service they could care less if they had your business or not as they are the monopoly.

Regards, Amy Greeff