WORST SERVICE PROVIDER OF ALL TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

21 Nov 19

Most pathetic service provider of all time.

After a storm in the beginning of the month a Telkom service pole fell over my boundary wall and damaged my electric fencing, after calling in numerous of times and even after 3 technicians have been out to look at the pole and take picture the problem is still not resolved almost 3 weeks later.

I have committed to logging a complaint each and every day that passes in HIGH HOPES and Miracles through prayer that Telkom will resolve this matter

Sequence of events:

1 Nov 19 – storm in my area resulted in a Telkom utility pole falling onto my boundary wall and electric fencing at my residence resulting in me having to switch my electric fencing off. Resulting in a security hazard and risk exposure to my property and family. 4 Nov 19 – I called in to report this matter. 12 Nov 19 – I called in to follow up on the progress of my call log and was told that the call was only logged on 8 Nov 19 call log ***. (I spoke to Siphosethu @ 9:12am) 15 Nov 19 – A technician hooted at my residential gate without prior calls or any notification that he was coming to assess the problem, luckily I was at home on the day and was able to accommodate him and allow him entry into my premises. He further took a picture and left. 18 Nov 19 I called in and spoke to Luabala @ 11:44am in your office and was advised that he couldn’t see any updates on my call log. Another technician from open serve just showed up at my property unannounced and had called to say that he was outside my fgate and wanted to assess the problem. My wife had to leave work and head home to accommodate him yet again no prior arrangements were made regarding this. 21 Nov 19 – I called yet again and spoke to Siya @ (:18am and then yourself and have been waiting on the line for 34mins to which the line went dead or I was possibly just put on mute and not attended to.

Please advise what the “new” call log number is and when the expected turnaround time is for your company to resolve this matter as it is going on 3 weeks now that this is pending.

I would like to reiterate that my security at home is at risk, my families safety is at risk and this matter has been going on for far too long now.

I am going away on holiday soon and cannot leave my home in this state, I need to know when this matter will be resolved??????????