WORST SERVICE PROVIDER I'VE EVER EXPERIENCED

Telkom, on its own volition decided to change my debit order date. Allegedly they dispatched an sms to inform me that my December debit order, which had always gone off on the last day of the month would now be scheduled for somewhere from the 25th. On the 27th they ran my debit order WITHOUT ANY MONEY IN MY ACCOUNT AS I ONLY GET PAID ON THE LAST DAY! This resulted in 3 things. 1)My bank penalized me financially for the failed debit order. 2)My Telkom account was debited with a penalty 3)My credit record now reflects a failed payment

Upon contacting Telkom via their helpline on 2 seperate occasions. They informed me that they have sent an sms that informed me of the new debit order date, which they never did, and if I wanted the date to remain as it always did I should reply to this SMS, which was never sent. So Telkom decided,without informing me and without any notice, that they would change my debit order date on the basis that "silence is consent. " My attempts to contact my "service provider" only resulted in further frustration with call Centre agents explaining that this is somehow my fault. When enquiring about the penalties incurred with my bank and the detrimental effect their unauthorized debit order would have on my credit score the response was simply "sorry I can only assist with Telkom related issues." If you have 'n option to get a cellphone internet or any kind of service from a service provider other than Telkom TAKE IT! They have no interest in customer relations and to date I have only been presented with superficial" I'll escalate the issue" BS without any real resolution or contact offered. At this point I'm not even sure which is worst, their customer relations or their financial department. If you have any other option go with that even if it is a homing ***eon.