Worst Service Provider in the country

I have not experienced such bad service from any other single service provider in South Africa. Firstly, I reported a faulty line on 20 April 2018. When you try to track it it reports that the fault is still in process. In process of what? For 50 days? On Monday my line went completely dead.... No dial tone. I proceeded to report this online, via SMS, and via the call centre. Still no response to date. I have now decided to cancel this line. Guess what? You can only cancel online and the website doesn't work. I have actually run out of options. I spent almost 2 hours on my cellphone with the call centre... Everyone of the agents gave me the run around... Telling me to dual another number. No one actually helps you. Fed up.