EvdW
Eben van der Westhuizen

1 reviews | Active since Aug 2014

06 Sept 2016, 12:39

Worst service provider in SA

<p>We have been struggling for the last 6 months to get any service from Telkom!!! I first called them to upgrade my line from 2MB to 10 MB, 3 months later I still have not heard anything from them. Then I have asked to move the line to the Wholesale holding pool so that I can use a new service provider, 3 months later they still have not actioned this. If you phone the call centre they just hang up after a few minutes they never resolve any queries. There is never a supervisor available or they are always in meetings.</p> <p> </p> <p>I have emailed ********** and ********** and haven't heard anything.</p> <p>I have never experience such poor service.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply07 Sept 2016, 07:58
Official
Thank you for making contact with us This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback. We really do apologize for any inconvenience caused to you. Your reference number is:AI ********** Regards Telkom Social Media Team Launa Molapo
EvdW
Eben van der Westhuizen's update07 Sept 2016, 17:36
Reviewer Update

Team Launa Molapo, you have not contacted me !!! Please tell me what are you doing t o resolve my query????