Worst Service Provider I have ever used!
<p>I signed a new month to month 20 + 20GB Data contract with Telkom Alberton 9 months ago.</p> <p> </p> <p>Orginally I was happy with the speed and quality of the throughput, but within a few months I couldn't download faster than 1.5mb/s.</p> <p> </p> <p>I later realised, when trying to cancel, that Telkom made two major mistakes when loading my account onto their system,</p> <p>-firstly, they signed me as a business client when I'm clearly not, making it even more difficult to get hold of them.</p> <p>-secondly, I signed a month to month, and now when I try to cancel this contract I'm told its been loaded as a 24 month contract and I have to pay penalities to cancel.</p> <p> </p> <p>I also have never received an invoice via my email or post, regardless of the fact that I've asked for the same on at least 6 occasions.</p> <p> </p> <p>I have 6 data/ voice with other providers, and this is the worst of them all!</p> <p> </p> <p>If Telkom is reading this, kindly assist me in cancelling my month to month instead of trying to tie me into something I did not sign up for. I also don't understand why I need to return to the branch to dispute this? Don't you keep record of the contracts in case this happens?</p> <p> </p> <p>FYI, agents Nduduzo Msomi (NJ) ********** & Buhlebamambo Mkhize (BZ) ********** do not have very good customer relations s****s, and should not be manning your front office or handling client enquires. Their service and email etiquette is not good at all.</p>