AO
André Oosthuizen

1 reviews | Active since Aug 2016

05 Jan 2017, 11:27

Worst service provider I have EVER dealt with :(

<p>I have app**** for a new phone 2 weeks ago... then i phoned the call centre and was promised a call back to confirm the order. A week has since passed and then I had to call back again as I have not heard anything from Telkom. After spending 2 hours on the phone they said that someone will call me back and hung up the phone.</p> <p>Someone eventually phoned me back after 48 hours. Telkom was very quick to take the money from my account but when i called in today, they have confirmed that they don’t even have stock of the item i have already paid for. (After previously confirming that they only have stock in black which i confirmed was ok)</p> <p>I am currently still on hold with a consultant in the sales department for an hour and 40 minutes and still no one can help me to purchase an item.</p> <p>I have never had so much trouble purchasing anything from anywhere in my entire existence. Do they not want the business?</p> <p>I don't even want this phone anymore... they can just give me my money back and go elsewhere, because I do not want to deal with such a provider that cannot even give proper service on the initial contact with a client.</p> <p> </p> <p>Telkom is useless and I will not recommend them to anyone. I will further continue to make everyone aware of my experience on all social media!!!!</p> <p> </p>

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Replies (5)
AO
André Oosthuizen's update05 Jan 2017, 11:47
Reviewer Update

the consultant i am dealing with currently is Noxolo Dlamini (DlamiN19) and I am currently still on hold for 2 Hours and 2 minutes. I have been put on hold without a reason as to why. I dont have time to make calls for 2 hours everytime i want to follow up on my purchased item.

Other people involved that is not assisting - Nqobile Majozi (MajoziN2) and Noluthando Sishi (SishiNP)

Telkom
Telkom's reply06 Jan 2017, 11:32
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, please privately reply with your ID number.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

AO
André Oosthuizen's update10 Jan 2017, 06:43
Reviewer Update

Hi,

Please see below corresspondence sent to you on 06/01/2017 -

From: Andre Oosthuizen
Sent: Friday 06 January 2017 12:47 PM
To: ********** ********** /> Subject: HelloPeter Complaint - Ref AI **********

Dear Busi,

My ID number is ********** 310089

Please can you cancel my request for this phone as I would like a refund of the R199.00 deducted from my account.

Thanks

You requested in your above note that it needs to be emailed privately to ********** :(

AO
André Oosthuizen's update10 Jan 2017, 06:44
Reviewer Update

Please retrieve my details from the email that I have sent to you as indicated above.

thanks

Telkom
Telkom's reply10 Jan 2017, 09:27
Official

Good day André,

We have received your email and your request has been sent to our Sales Team to further assist.

Regards,

Busi

Telkom Social Media Team