Worst service provider ever!!

Worst service provider ever!!

I struggled from April and was told that there is a 25meg fibre now available. Due to the fact that I struggle and paid for a service that I can hardly use I asked them to downgrade me to the 25meg which was done around 15 May. I didn’t ask or signed a contract/agreement. Take note this is a downgrade, nothing new. I complaint again that I can only use the service in my Lounge where the modem is. If you walk 5 meters away you cut off. Then my service went off again. I reported the service again. It was off for a few days and came on. It went off again. I reported the service again. After a few days a tech came out and say it was a cable fault, they will send someone else. Then after about a week I started to complain that my service was still off. A tech came out and say it was a cable fault again, it was just after the heavy storms. After 3 days someone else attend. I decided that I can’t go on with the service I received from Telkom. I phoned 10210 and when someone pick up the line drop. I tried this for 2 days. I request a call back and someone phoned me back. I explained to the lady that I’m not prepared to go on with the service that I receive from Telkom. we have 2 Businesses and need to be connected to the Internet the whole time. She said she will issue a cancellation and will cancel the service in 3 days. She didn’t mention anything about a penalty or something that will be debited. As this was only a downgrade I received a statement June with a credit of R22.42. I thought this is my final account. To my surprise I receive a SMS in August that I must pay NUDEBT an amount of R2852.92. I logged a query(Case ***) as I don’t know what it is for and a lady phoned me back and say it is penalties. I explain to her that I didn’t receive any account. She said if I need an account I must phone 10210. Telkom staff sound like they are programmed and just repeat the same. I phoned 10210 yesterday and spoke to Meliswa who said I don’t owe Telkom anything, I have a credit of R22.42. I told her that I received a NUDEBT message and she eventually pick up the amount. I request statement and she said that she will send it. Up to now nothing received. I can’t pay for a service that I could never use. I also only asked to be downgraded as I paid for a 50meg line and had a 10meg and even lower when it was working.