Worst service provider ever!

I'd give you a negative star if I could... But a 1 star seems to be the lowest I can go... Why does your social media team lie? I was asked to provide my details last week which I did and the only response provided was via your automated bot... My DSL is messed up, my wife and I have had it for 6 months. It's meant to be a 4mbps line but it takes 4 to 5 days to proceed with a download that's 3 or 4 gigs! Why is it that my wife and I have to pay for wifi if we cannot use it? The line drops every 5 minutes and now I've had to purchase a mifi router so that my pregnant wife can work from home. We're at a loss due to you guys and I suggest to rectify the issue. If this cannot be resolved this week I will escalate the matter to the Ombudsman's as we're paying for something that we're unable to use. Get this sorted