CF
Chantel F

1 reviews | Active since Mar 2017

14 Mar 2017, 11:47

WORST SERVICE PROVIDER EVER

<p>Moved into our new house mid November, previous owners had an ADSL and land line which worked perfectly fine. We only require the ADSL, however have had no Internet SINCE NOVEMBER. I have reported this matter on numerous occasions and our fault does not get attended to OR SIMPLY GETS CLOSED by the call center who then blames it on the technicians and the technicians tell us there is a problem with the cables. We then have to re-lodge our complaint, HONESTLY, A PROBLEM WITH THE CABLES, SO WHY ON GOD'S GREEN EARTH DID OUR PREVIOUS OWNERS HAVE ZERO ISSUES WITH THEIR LINES!!!!!!!!!!!!!!!!!!!!!!!!!! I have now been holding for 55 minutes and counting in order to speak to ANYONE!!!!! This is totally unacceptable and I am on the verge of changing to another service provided.</p>

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Replies (1)
Telkom
Telkom's reply15 Mar 2017, 08:11
Official

Good Morning Chantel,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team