Worst Service Provider EVER!!!

<p>I spoke to Telkom on various occasions about cancelling my service on number ********** 889. I sent the service cancellation request on 9 November 2016. In the meantime I’ve called three times to confirm cancellation, with no success.</p> <p> </p> <p>I called on the following days:</p> <p> </p> <p>· 09/12/2016 – I am not sure who I spoke to, she said that she’ll escalate the cancellation and get back to me the next day, she never did.</p> <p>· 12/12/2016 – I then spoke to Leshay Andrews. She asked me to re-send the cancellation form, along with my ID copy, and she would escalate the cancellation. She asked me to confirm a couple of days later.</p> <p>· 19/12/2016 – I spoke to Lindelwa Feban, whom also promised to escalate my cancellation. I was asked to call back a couple of days (3 or so) later.</p> <p>· 28/12/2016 – Then I spoke to David Stellenberg who told me that: “they will not cancel my service unless they receive a letter from MWeb (my new service provider)”. I moved over to fibre with Mweb in November already, and not once has ANYONE requested that I get any letter from them. I called MWEB, and they say that the line has been in the holding pool for very long, and that the Telkom "blame-shift" was unnecessary. David then performed a miracle and said that my line was cancelled, with the following cease order reference numbers ********** 75A/ ********** 24A. </p> <p>· 04/01/2017 – I spoke to Nosipiwo Tuniswa who said that my service was not cancelled, and that the line was still active. She promissed to get David Stellemberg to call me back. She refused to escalate the matter past David, or give me any other superior's number or e-mail. </p> <p>· 12/01/2017 – No one has called me back, and I have been billed (debited) three times since I cancelled the line.</p> <p> </p> <p>No one at Telkom seems to give a damn about service, and I get passed around like a hot potato (while being charged) and when I signed up, it took them 1 day to sign me up. Telkom is by far the WORST service provider I have ever dealt with! After every call above, they have a "Rate the Service" survey, and I rated them 0 on all occasions, and NO ONE TO DATE has called to find out why, or tried to resolve my matter!</p>