Worst service provider ever

I got the following sms after a week that the call had been logged “Telkom has concluded its investigations. The cable in your area will be replaced and the restoration of your service is targeted for 2018/11/22.” I have not heard a word and the internet is so slow it doesnt actually work. It just works with a speedtest in which it tells me it runs at 0.1mbps and thats when it actually works long enough to do a speedtest. The App is so stupid that it takes a lot of tries before you are able to log a call because it keeps on giving an error saying “oops something went wrong”. I cant query the logged fault on the app because it gives an error. The worst of all is I have only had the uncapped adsl for 5months amd this is my 9th fault logging!! Why am I paying for something that is off more often than on???