Worst service provider ever

So on Monday the 5th of November my Telkom Fiber line stopped working. When I called in the system did not even give me options to select, however the voice prompt told me that my account was suspended due to none payment. This is impossible as I have a debit order that went off. The lady I then spoke to told me that my account was paid and that everything on their side was in order and that it should be working. I was told to call technical department to assist me. I then left work early went home and called the technical department at 14:50 to try and assist me in getting this resolved. After speaking to somebody they put me on for 15min and then cut the call. I then called back and spoke to a lady at sales by the name of Nadeera who informed me that my service was cancel as per my request, because I was moving house. I then told her that the request was made, but for the 1st of December and that this should be reconnected now. I then handed the call to my wife as I had to leave and was already on the phone with her for more than 30 min. She then told my wife that they have to reinstate it and that our landline number would now be changing. She told my wife that everything was fixed and that I have to call technical to assist my in reconfiguring the system. At 17:47 when I returned home I called the technical department to get the system reconfigured. They then told me that my account was still inactive and therefore this could not be done.

On the 6th of November at about 09:00 Nadeera called me to find if all was now resolved. I then told her what the technical department had told me, she said she would look into this and call me back. At 13:15 I called her and she was not available, I then left a message for her. At 14:42 I called in and asked to speak to a manager, after being on hold for about 10 min I spoke to Mariamo Pillay who then informed me that due to the new landline number created they would now have to send a technician out to have the system reinstalled. She said due to the run around that I have been given she would get this arranged for the same day and call me back to confirm. She never did. When I got home at 18:20 I called technical department again to see if maybe somehow this was sorted now, but the guy told me the same story my line was still not active.

On the 7th of November at 11:47 I called and asked to speak to the manager Mariamo Pillay, she was not available and I left a message for her to call me back. At 13:41 I called in again and asked to speak to her I was put on hold for 22 min before I could speak to her. After a 47min call of being put on hold most of the time, she told me the same story as the day before that a technician would need to be sent out and that she escalated it.

So this is now the third day that I have been left without a service that I paid for and no resolve either.