Worst Service Provider Ever

I ported to Telkom approximately 2 years ago & have my wife and router with them. On 24 November 2017, I waited on the line to upgrade one of my lines using the black Friday deal. I was promised delivery of the phone from 4 to 7 working days. Toady is 13 working days. I have been on calls with telkom for approximately 3 hours, the call either gets cut off after I state my case or I am passed from pillar to post. Upon getting an agent who attempted to listen, she advised me that my order was cancelled. Upon asking to speak to a manager (Nathi Mhlongo), I was referred yet to the sales manager who made me wait approximately 30 minutes and still referred me to another colleague of his. When I asked to be transferred to her/him (Toni Venter) I was cut off. To say I am dissatisfied with the service thus far would be an understatement. I am tired of holding the line and getting cut off and still no resolution. I sent an e-mail and not even acknowledgement. I am made to feel as if they provide a service for free whereas I am paying. The award for ridiculous service provider and *********** company is won by Telkom Telecommunications. I also attempted to send a message using their app and still no response. Whoever the CEO is of this company is doing a great job of not being client centric.