Worst service provider ever

When. I joined Telkom I was honestly the happiest person I took 3 contracts with them but things recently changed because of the pandemic I happen to have lost my job I called Telkom to ask for a settlement amount spoke to a lady called nondumiso who happen to works at the accounts department she went through my details and told me I have to pay R9600 and I asked if will I still be getting any data from them she said no problem said okay and she said to me once I have made a payment I must send a proof of payment and also go to their online portal and send an email a week later I called after I made payment I spoke to a jabulani I think he explained something that was different from what nondumiso told me I asked him to put me through to w manager he hang up I had to call again I spoke to nokwanda who I asked to speak to a manger who I was put through to pinky the manager she was very rude didn’t listen to anything I said to her all she wanted me to do is listen to her basically she acted like one of the agents and not a Manager I even told her that the behavior she’s giving me we expect it from agents not managers I asked her to listen to ndumiso’s call And call me back and send me an email with the findings instead I got an email from muntu sogobile from retentions who told me about a. Different figure and also on the email the other number that is there I don’t know who it belong too I spent an hour on hold today spoke to 2 different agents that couldn’t get me an manager to speak to I don’t know if Telkom even have managers that want to deal with unhappy customer I just spoke to nthabiseng who placed me on a silent hold came back to me to say she can’t find a manager to take my call I am not happy with this I am going to call consumer act you guys are taking people for a ride