Worst Service Provider!

Dear Telkom,

I am a new client of yours. The salesperson that was in contact with us, told us all the BRILLIANT things, network coverage etc about TELKOM???!!! It's been 2x months since I have received a rooter, sim, and being billed for - for the most ****tiest network I have ever come across!!!! We have been logging complaints in hope that someone at Telkom will be able to fix the problem.... we do not even go a full day without having to restart or unplug the rooter because of NO SIGNAL. I work remotely from home - ONLINE!!! I cannot afford not to have coverage or be disconnected when in meetings!!!! Now I am being told, I WILL pay a penalty fee for canceling this ****ty service of yours???? I was with MTN MTN South Africa and I was so happy with the coverage, till Telkom came with their "BEST DEALS" and everything went south for us. Your call center is also very ***********!!! I expect this to be solved very urgently or I will cancel and take anything else afterwards very further!!!!