Worst Service Provider

Thee absolute worst experience I have ever experienced from a service provider - Telkom Clearwater Direct

My partner who has been with Telkom for a few years now, took me to the Telkom store to get a new phone on Sunday. Starting out at the Telkom Express, we were told that Telkom doesnt have stock of Samsungs, and that its a major issue accross the board. After going back and forth about what we were going to look at as an alternative, and after asking multiple Questions, not knowing any better, we were led to believe the Huawei Nova 12i was an ideal option... And right there, that was the start of our nightmares! After specifically asking if the google issues had been resolved, we got a solid yes, a display phone was even picked up and shown to us. Then only to be told they didnt have stock, we got sent off to the Telkom Direct store, as they didnt have stock in store, and so we trickled off to the next store, where we were referred to speak to Sazi. While he prepped the paperwork, we patiently waited while openly discussing that we needed to log in and download all my data through the google play store, where not once we were told that might be an issue. Needless to say this was obviously just a quick and easy deal, we were literally told he just needs a few signatures and we would be done, not even a pause to discuss what we were about to sign, or explanation of the policies prior to signing it off. We ended up at Samsung trying to get assistance from the team there to help transfer my details, and with utter disappointment we came to a shocking discovery that Huawei just is not compatible with ALOT of applications! With help we were able to download the Whatsapp business and I settled for the fact that I could atleast work, all to be kicked out a day later saying that it was an unauthorized Application. This being the last straw we returned to the store to try resolve the situation, only to be told there is no return or exchange possible. Their resolve was to get a Huawei rep to load my whatsapp business on their phone and clone it the one I have. With horror me and my partner both said no to this as it seemed completely *******, as well as an invasion of privacy, and asked for the matter to be escalated. With the Store manager being extremely unhelpful with no resolve to the situation, they reluctantly created an escalation email, and we were sent an sms with a reference number, upon which they said there was no point in us waiting there, they would reach out to us and keep us updated. Not once did they call or even try to keep us updated, and not once did they even bother to pick up their phone upon us calling the store on multiple occasions! This store is just shocking!!

If anyone has any advise on how we can escalate the matter with Telkom, it would be highly appreciate it.