MM
Mops M

1 reviews | Active since Jul 2011

19 Aug 2015, 21:36

Worst service provider and service levels

My business contract had gone into areas as my new banking details have not been updated with telkom and a few days ago my line was barred from making calls. Today 5.5k was paid to telkom from an absa account to their absa account but telkom have not only barred a outgoing calls and sms' but now locked the handset completely I can't even receive my banking authorisation pins and my business has wages and salaries to release.<br> <br> Upon calling telkom they have informed me the system has over ridden everything and my proof of payment is useless I will have to wait 7 days until my line is released even though my account is now in credit !!!!<br> <br> I have never experienced such a blas? attitude from a company I am so heavily reliant with.<br> <br> What a nightmare 18 months I've had with telkom mobile and the thousands I'm loosing daily because of this have made me realise cheaper is never cheaper I can't even escalate my issue to have this resolved.<br> <br> My advice to anyone stick to Vodacom or mtn unless if your business needs a network that has all its ducks in a row... One can only pray someone decides to eventually get back to me from telkom as my business is now at a standstill

0
Replies (1)
Telkom
Telkom's reply20 Aug 2015, 04:28
Official
Hello dasting,

We apologise for the inconvenience caused.

We have sent you an email & await your response.


Your social media ***

Regards,
Fridah
Telkom Social Media Team
***