1 reviews | Active since Jan 2016

13 Apr 2016, 16:31

Worst Service Provider and customer service

Ported from Vodacom to Telkom mobile, biggest mistake ever.<br> <br> First they issued me with a wrong contract for about 2 days until I queried, went back into the store to be issued with correct contract, then had to wait almost 2 weeks to get my number ported.<br> The network is so bad that I always have to call people back, <br> <br> And then they invoice me for two account, <br> Contacted their very unfriendly call center, and advise them. they log a \query\", 2 weeks go by and no feedback, then you call them again, and they want to log a query on the other query not been resolved.<br> You get no satisfaction, they just keep logging queries that is their response.<br> <br> I am sure allot of telkom mobile clients have been receiving this service, and we cannot get out of this 24 month contract.<br> Telkom was such a reputable company, but they are not any more they should have just stayed with landlines<br> <br> Worse service provider. "

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Replies (1)
Telkom
Telkom's reply14 Apr 2016, 09:07
Official
Hello tyranb,

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team