Worst service provider

On the 4th of November 2025 I logged a query that my internet service was not working. The router was all in order in terms of the lights and checks done by the consultant. He advised me the I needed to change the factory settings of the user name and password and all will be in order. At that point in time my land line was working and I used this line to contact telkom. The consultant advised that he needed to reset the router and that I should switch the router off, and then on after 5 minutes.The consultant changed the password and user name. When. I called back I advised that he did not work and the consultant advised there was a problem and they working on it and will call back. To date no call back. My landline and internet does not work. I had to use my cell phone and call telkom at my expense and there verification process and trying to help tales about 20 minutes which I have done about 4 times. Cost to me but not my fault. When you ask them to call you back they advise they cannot call out.. How then is this helpful and any service to the client.. Ridiculous....i have even gone to the bluff branch in KZN to report the matter and again you are put on the telephone with a consultant. Here again the consultant cannot give you a turnaround time and the another excuse is there a major in my area, but when I check with other telkom uses they are fine. Absolutely pathetic service and lies. Telkom does not value or take their customers seriously. All this time I the customer has to bare the expenses both in loss of time and money.. I now received a sms to state resolved but still a problem.. Sms says if problem still exists, press yes.which I have done and still no response or call. You cannot even speak to a manager because they are not available and advised again some will call... Worst service ever... Probably too many customers.. Customer should consider other service providers which i am going to do. I am sure even logging a complaint like this will be ignored by telkom.. You should be ashamed to be a service provider. Very dissapointed and u happy customer