Worst Service Provider

I recently discovered that Telkom has been rated as the worst service provider and being a New client that recently joined Telkom i can attest to this and will NEVER advice any of my friends and family to ever take any products with them as i already regret taking a contract with them , As a new client i recently discovered that they penalize you R202 for rejected debit whereas you get penalized by your Bank as well, No one notified me of this until i had to call to enquire, then the Agent Assured me that i will not be penalized again as i had reversed payment out of confusion and transferred the correct amount right after debit, to my surprise i was penalized for the second time with No notification AGAIN, only when i called to enquire my balance i was told this, i told them the Agent assured Me i wont be penalized again and requested Call recording and to speak to the Manager which the Agent said the Manager can not talk with me as they are working from home and experiencing connection issues and that i will get feedback within 24 to 72hrs up to now nothing, once again i called yesterday and Agent told me she sent follow up message to the Manager in question, i need this issue resolved Level of service is very disappointing