Worst Service Provider

I honestly dont know what to do anymore with Telkom. On the 29th of December 2025 I requested a line move as we moved to another house, the agent told me it will take 7 days, I have thereafter contacted Telkom a couple of times trying to get a ETA of when the move is happening but each person I spoke to gave me a different answer. Today marks the 13th of January 2026 and I still have not had a phone call from Telkom to confirm appointment for line move. On the app tracking the order its been saying checking stock in the warehouse since the beginning up to today. What really gets to me is the guy that moved into our previous house phoned Axxess on Friday morning the 8th of January 2026 and his line was installed by Openserve on Saturday the 9th of January, so the one explanation Telkom gave me that technicians are still on leave and only starts on Monday 12th of January is complete bull****. I am thinking of cancelling my order with Telkom and instead work through Axxess as they for sure know how to serve their customers.! Reference number: ***A