Worst service provider

I took a cellphone contract with Telkom Northgate mall on the 14th of October 2024 insurance included. I was told I wouldn’t have to pay anything until month end of November.

Month end of November comes my payment bounces and now I have to go in store to enquire. Before going in store I call Telkom I spoke to an agent by the name of Themba he explains that my contract is in arrears of R3999 I ask how it got to that amount. He explains that my phone insurance covered from the 14th till month end of October (which was never explained to me)+ insurance amount for November (fixed amount of R500 monthly)+ contract amount of R1200 so all of this amounted to R2134. Then the remaining amount was R1865 for December. Themba further advised me that it would take 2 weeks for my account to be rectified.

Before the 25th of December I go to Telkom Westgate to go make payments the consultant advised me to pay only the R2134 for November however, I should go pay in Game as it reflects faster on their system as opposed to paying at PEP and then month end Telkom will deduct the R1865 for December. I went and paid the R2134 in game and informed the consultant and she said it was okay I can leave. A few days later Telkom goes into my account and deducts the entire R3999 instead of just deducting the R1865 and now I’m sitting on an account that’s on -R5222 because I could not pay my other expenses and I’ve incurred charges for not paying on time.

It’s been over 2 weeks and my account keeps incurring charges. I’m getting paid next week and I have an account that’s sitting on -R5222 I have my own monthly expenses, my kids’ expenses and I won’t be able to account for those if my account is still on -R5222. I need Telkom to clear my account and the charges I’ve incurred because of them. It’s really unfair that I have to incur so many charges because of them