Worst service provider
I put a complaint here about a month ago regarding Telkoms ridiculously disgusting customer service and i didnt even het so much as an sms of a response from any team, i have been retrenched in August this year and i have been paying my telkom account every month since then i have tried to get them to assist mw with a cash payment option due to no funds being in my account because i didnt want my credit record to reflect negatively nor did i want to get changed any other fees.
Despite me calling and emailing to make arrangements for this they continued to debit my account and charge me a R208 rejection fee everytime the debited my account i pleaded with them for assistance and i got nothing so still to avoid further fees and issues i changed banking details to my husband's so that this wouldn't happen and made the date for debit the last day of the month, telkom decides to debit the account last night and for an amount that when i call the centre no one can explain to me properly what it was for they just saying errors if my call is heard again i asked the consultant several times to explain to me and break down why was this amount debited and why now when i made arrangements to pay at the end of the month but apparently the consultant i spoke to never made the notes.
Theres a worldwide pandemic going around people are dying and losing their jobs or cant afford to keep a roof over their heads let alone pay bills every other company os assisting their customers other then this pathetic excuse of a service provider why why the hell telkom excluded, its not even that i am saying i wont pay my account or that i need more time no o said nothing of the sort i simply jusy asked for them to allow me to pay cash because their is no money going into my account.
But no i received no help, no sympathy, no assistance absolutely nothing but their bull**** excuses and rude staff what company doesnt not have a retrenched option to assist their customers incase of a situation like this.
All i can now say is that you disgusting pathetic excuse of a service provider have currently hit a new low in the service provider market, rest assured this will not me my last complaint and i will continue to complain on every social media playform i have and i will let people know what horrible people you are.