Worst Service Provider

So, Telkom is by far, the worst telecommunications service provider. In October 2018 I made several attempts to have a transfer of ownership done, on two mobile contracts. From my Fiance's personal name, into my business name. I have been to four (4) different Telkom branches, whereby each branch gave me a different view of what is required to perform the transfer. Clearly we could then see, that the training provided to the consultants is not consistent, nor updated as new products get launched etc.

Eventually, a willing consultant was able to assist us. I made certain all my documents are in order; company registration, bank statements, director ID, proof of business address, letterhead granting permission etc. On my Fiance side, ID copy, and a signed letter giving permission for the transfer to go ahead into my business name.

Great! all documents are in order, the application is accepted and the ball begins to roll.

As time goes by, I received two invoices sent to my business email address. The statement has my business address on it, its sent to the correct email address, a new account number has been generated, as well as the debit order has come off my business bank account, two consecutive months. However, on the invoice my Fiance's name is still displayed. This seemed rather odd to me, as we did a transfer of ownership. Bank details are clearly correct as it came off the account; email address is correct as she no longer received the invoice via email because I do. Her address is no longer displayed on the invoice, my business address is, so how could this have gone wrong.

Upon querying this inside yet another Telkom branch, I have come to discover that the transfer of ownership never ever took place. Instead, only the details were changed. The account still falls under my Fiance's name and ID number, except the debit order comes from my business bank account, and the invoice is sent to my business email address.

It seems a person can never win with Telkom, be satisfied, and say a job well done. As a result, I will now wait for both these contracts to complete its course, then cancel it and take my business to another service provider. I planned on moving my entire business portfolio to Telkom, adding additional products, but that will no longer take place. I will have her not renew the contracts seeing its still on her name, and I will take my business elsewhere, where they are more efficient and competent. I will further refer all my business associates to a different service provider.

Thank you Telkom, for never getting anything right!