Worst service provider

On the 29th November while we had loadshedding someone thought it was a great idea to ***** something at the exchange point. On the 30th November I logged a fault to and have been phoning no stop up until today to get a ETA on the problem. I have been told the fault is on my side, the fault is at the exchange point, that the cables have been ******, that there isn't a technical team assigned to the fault after 15 days of logging it. I spoke to Phila, Candy Gumbo whom promised to phone back and give an update needless to say that never happened, to Angel for technical and numerous other people. My business is loosing money yet telkom wants me to pay for January as well after they can't provide a payed services. How long does it take to fix a problem or does after sales and customer satisfaction not bother Telkom. Will someone please tell the noordheuwel community when telkom will be able to get the line back up.